Shipping

Order Processing:
All orders are normally processed within 24hrs of receipt, Monday through Friday. All orders placed after 11am Eastern (8am pacific standard time) will be shipped the following business day. Our office is closed Saturdays, Sundays, and all major holidays. We ship to the US and Canada only.
 
Confidential Packaging:
We’re committed to ensuring your privacy and know that confidentiality is critical when it comes to products of this type. For this reason, we use the utmost in discretion in packaging your order for shipment. All orders are sent with the non-descript return address name of "TC Online Store". Products are mailed in bubble-wrap envelope or a plain box (depending on the nature and/or size of your order).
 
Shipping Policy:

At TrulyConceivable.com, we understand that the products you're purchasing are time-sensitive. That's why we ship out all orders promptly - typically within 24hours of receipt. In addition to our shipping option of USPS First Class Mail, we offer expedited upgrade options to ensure your products are received when you need them. For all international orders we will do our best to explore shipping options and get your order to you as quickly as possible.
 
Shipping Methods, Rates, and Delivery Time Frame Estimates for all U.S. deliveries are as follows -
 
First Class Mail Shipping 4-6 days (US Only)

Availability: Available anywhere within the United States
Cost: $5.99 regardless of order total
Delivery Time Frame: For US orders, first class mail typically takes between 4-6 business days, though it may occasionally take an additional business day. Please note that USPS does not guarantee its First Class Mail delivery time frames, and as such, neither can we; however, we have found the 4-6 business day estimates to be reliable in most cases.
 
USPS Priority Mail 2-3 days (US Only)

Availability: Available anywhere within the United States
Cost: $8.99 regardless of order total
Delivery Time Frame: Typically between 2-3 business days, though it may occasionally take an additional business day. Please note that USPS does not guarantee its Priority Mail delivery time frames, and as such, neither can we; however, we have found the 2-3 business day estimates to be reliable in most cases.
 
USPS Express 1-2 days (US Only)
Availability: Available anywhere within the United States
Cost: $26.99 regardless of order total
Delivery Time Frame: Typically overnight. Note: orders received by 11 am Eastern Time (8 am PST) will ship out on the same day they are received Monday through Friday and normally arrive the following business day. Overnight orders do not ship out on Saturdays or Sunday. Also, please note that we use the USPS Express Service which does not deliver on Sunday.
 
International Express (Canada Only)
Availability: Available to Canada only.
Cost: $32.99 regardless of order total
Delivery Time Frame: Typically orders shipped via International Express are received within 3-5 business days, although customs delays may prolong delivery. We are not responsible for any delays due to customs decision to hold packages. You will need to contact your customs department directly with any inquiries to your delayed package.

International Shipping: For shipments outside of the U.S.A. We will explore options for shipping to your location and email you with the costs. If you already know, or prefer a specific company/method then please advise us of these details. We will do our best to find the best method of shipping so you receive your order as soon as possible.

International Duty: For shipments outside of the United States, customers are responsible for any taxes, tariffs or duties that may be imposed by the destination of order.

Address Errors: Lost or delayed orders as a result of an address error submitted by the customer are not the responsibility of TrulyConceivable.com. Orders that are returned to us as the result of an address error can be re-shipped (within the US or Canada) for an additional charge via USPS first class mail. If the customer elects to cancel the order, it will be considered a return and a 15% restocking fee will apply.
 
Order Tracking: Because we ship via US Mail, no point-to-point tracking of the type offered by UPS, FedEx, etc is provided (although we do employ a delivery confirmation service for our own internal purposes). Because we do ship all orders in a prompt manner, you can expect your order to arrive within the time frame outlined above.
 
RETURN POLICY:
In order to return merchandise to TrulyConceivable.com, please contact us at info@trulyconceivable.com to obtain an RMA (Returned Merchandise Authorization) Number. Returns will not be accepted without this prior authorization and any unauthorized returns will be returned back to the customer at customer expense. Requests for returns will only be accepted within 30 days of the purchase date. We do not refund shipping costs for returns. Return shipping costs (and any additional confirmation/insurance costs) are the responsibility of the customer. No partial orders can be accepted for return. Authorized returns must also be accompanied by the original receipt. A 15% restocking fee will apply to all authorized returns. A reimbursement check with the 15% restocking fee concurred will be sent within 2-3 weeks of TrulyConceivable.com receiving the returned product.
 
Pre~Seed & Pre' Return Policy:
INGfertility the manufacturer of Pre~Seed and Pre' offers a "Love it or its Free" Guarantee. If you are wishing to return the Pre~Seed or Pre' because you did not love the product, please contact the manufacturer directly to receive information on returning the product. The details for this guarantee are also listed in the enclosed package insert.

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Customer Service
Truly Conceivable

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